FREQUENTLY ASKED QUESTIONS (FAQ)
ORDERS & PAYMENT
Q: How do I place an order?
A: Simply browse our Shop, select your size and colour, add to cart, and check out. You’ll receive an email confirmation once your order is placed.
Q: What payment methods do you accept?
A: We accept secure payments via credit/debit card, EFT, and PayFast. All prices are in South African Rand (ZAR).
SHIPPING
Q: Do you ship nationwide?
A: Yes! We deliver to all major cities and towns in South Africa via trusted courier partners.
Q: How much is shipping?
- Standard delivery (2–4 business days): R120(flyer ≤ 5 kg)/ PUDO locker R60
- Orders over R1200 qualify for free standard delivery
Q: How long will my order take to arrive?
A: Delivery times depend on your location and the shipping option selected at checkout. Orders are dispatched within 1–2 business days after payment clears.
Q: Do you ship internationally?
A: At the moment, we only ship within South Africa. If you’re outside SA, contact us for a custom quote.
RETURNS & EXCHANGES
Q: What is your returns policy?
A: If you’re not 100% happy with your purchase, you may return it within 7 days of receiving it for an exchange or refund, provided it’s:
- Unworn, unwashed, and in original condition
- Tags and packaging intact
- Proof of purchase provided
Q: How do I start a return or exchange?
A: Email us at info@meowmeow.co.za with your order number and reason for return. We’ll guide you through the process.
Q: Who pays for return shipping?
- If the item is faulty or we sent the wrong item, MeowMeow covers the return courier cost.
- For size changes or a change of mind, the customer covers return shipping.
Q: How long does a refund take?
A: Once your return is inspected and approved, refunds are processed within 5–7 business days to your original payment method.
PRODUCTS & SIZING
Q: How do I choose my size?
A: Each product page includes a size guide. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Q: Will you restock sold-out items?
A: Some colours and styles are seasonal, while our bestsellers are restocked regularly. Follow us on Instagram for restock updates.
CARE INSTRUCTIONS
Q: How do I wash my MeowMeow Activewear?
- Cold machine (30’C) wash with similar colours
- Do not bleach
- Do not tumble dry
- Do not iron directly on prints/logos
CONTACT US
If you have any other questions, please email us at info@meowmeow.co.za or use our Contact Page form.